Adult Cam Sites With the Best Customer Support

Last Updated April 16, 2024

Customer support is a key part of a good cam site. When you are spending your hard earned cash, you want to be sure that there is a team there to keep you happy. From our extensive experience, these are the cam sites with the best customer support. They all have live chat for quick contact. Find out what else they have to offer.

LIVEJASMIN.COM

When it comes to customer satisfaction, no one tries harder than LiveJasmin. The site offers VIP customer support to all registered users. Live chat support is available before you've even spent a dime and all responses are usually addressed within minutes. The things the cam girls on the site agree to do in the chat are binding, and you can turn to the support team if the girls don't deliver during the paid shows.

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FLIRT4FREE.COM

Flirt4Free is a great cam site that can be further improved by upgrading to the VIP package. All users on the site have access to live Live Support. The team typically takes about half an hour to respond, but upgrading to the aforementioned VIP package will drastically improve the wait times. While waiting can take quite some time, the support given is good.

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STREAMATE.COM

Streamate is a pay as you go cam site. You leave your payment information on file, and pay for only what you spend. As you would expect of this type of site, they have a huge focus on customer support. The site responds to queries very quickly, immediately moving on to the next user. It might feel curt, but they are just trying to be as efficient as possible.


XLOVECAM.COM

xLoveCam is a European cam site with especially low prices. While the video quality in the rooms is initially low, it will improve to HD as the room buffers. All members are given quick access to the Contact us option, where you can initiate Live Chat Support. The support team usually responds very quickly, with support available in several languages.

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BONGACAMS.COM

BongaCams is arguably Europe's favorite cam site. It gets more traffic in certain regions than Wikipedia does. While BongaCams is a freemium site, it has done an amazing job with it's customer service. Out of all the tip based cam sites, BongaCams has the best support. The team responds quickly and is well versed at the job.

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IMLIVE.COM

ImLive doesn't actually offer live chat to all paying members. To get live chat as an option, you will need to reach the Gold level of membership, which can cost a lot of money and take a lot of time. ImLive is on this list because they are very fast at respond to emails. Any questions involving money or refunds are especially quickly taken care of.

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Satisfaction Guaranteed

Out of the list above, LiveJasmin and ImLive have stated satisfaction guarantees. If you a cam girl agrees to do something in a private show, but doesn't end up performing it, then you can request a credits refund from the support team. Of course, if you complain too often or appear to be crying wolf, then the site will stop taking you seriously.

While only LiveJasmin and ImLive guarantee it, all of the sites above will be willing to refund you credits under the right circumstances. Just make sure to be polite and not demanding, and you will find satisfaction.

Determining Which Cam Sites Have the Best Customer Support

We rated the customer support of the sex cam sites based on our years of experience with the sites. When you spend as long on each site as we do, you are always bound to run into some problems. From asking about payment methods available to complaining about various bugs, we listed the sites based on how helpful and useful we have found the support staff to be.

While Flirt4Free's live chat is comparably much slower to answer, the staff is especially knowledgeable, so we think it's worth it. We highly recommend paying for the Flirt4Free VIP program. It offers seriously awesome benefits such as discounts on credits and the ability to rewatch all your shows for free.

Up until very recently, ImLive would have been second place on this list, but they changed the rules regarding their live chat support. It used to be freely available to all paying members,  but it is now only available to Gold members, which honestly requires spending a whole load of cash.

Conclusion

If you are looking at customer support as the most important aspect of a cam site, then your choices should fall down to one of two.

LiveJasmin, which treats you as a VIP regardless of how much you've spent or Flirt4Free on which you'll have to spend extra to be treated as VIP. The two sites have the most qualified and most helpful support staff. When you ask either of the two teams questions, you feel like you are talking to someone that understands what you are actually talking about. On other sites, you sometimes have to hang up on agents and move on to a different one, but that isn't the case on LiveJasmin and Flirt4Free.

Between Flirt4Free and LiveJasmin, we think that LiveJasmin is the overall winner. LiveJasmin has more webcam rooms, c2c on mobile devices, and more.

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How Our Experts Rate the Cam Sites

Models Variety & Selection

We look for sites with not only large quantities of webcam models, but also quality, and variety of them.

Site Safety & Security

We have tested and tried each site recommended, to make sure they are up to par in site and payment security.

Mobile Features & C2C

As users turn more towards mobile devices, we continue to be harsher to cam sites which have not adapted.

Ease of Use

We rank sites not only by having good features, but also by making them accessible through good UI and UX.

User Satisfaction

We measure user statistics and update pages to make sure we are recommending users to the right places.

Customer Support

Customer support responsivity and complaint resolutions are strong factors in determining site rankings.